RETURNS AND EXCHANGE

फाल्गुनी - Your Satisfaction, Our Commitment

At फाल्गुनी, your satisfaction is our top priority. We understand that sometimes situations arise where you may need to return or exchange your purchase. To ensure a seamless experience, we have tailored our policy specifically for ready-made garments and instances of wrong items delivered. Please carefully review our policy below:

**1. Eligibility:

  • This policy applies to ready-made garments purchased from फाल्गुनी.
  • Items eligible for return or exchange include:
    • Ready-made garments in unused condition.
    • Items wrongly delivered (different from what was ordered).

**2. Timeline:

  • You have [X number of days, e.g., 15 days] from the date of delivery to initiate a return or exchange for eligible items.
  • To initiate the process, please contact our customer support team at [customer support email] or [customer support phone number] with your order number and details of the issue.

**3. Returns and Exchanges:

  • If you receive a ready-made garment that doesn't fit or if the item you received is different from what you ordered, we offer hassle-free exchanges.
  • We will provide you with a return shipping label (if applicable) and instructions on how to return the item.
  • Once your returned item is received and inspected, we will ship the replacement item to you promptly.

**4. Return Shipping:

  • If the return or exchange is due to our error (e.g., wrong item shipped, defective item), we will cover the return shipping costs.
  • If you wish to return or exchange an item for any other reason (e.g., size issues, change of mind), you will be responsible for the return shipping costs.

**5. Damaged or Defective Items:

  • If you receive a damaged or defective item that falls under our eligibility criteria, please contact us immediately. We will arrange for the item to be returned and a replacement sent to you at no additional cost.

**6. How to Initiate a Return or Exchange:

  • To initiate a return or exchange for ready-made garments or wrongly delivered items, please contact our customer support team at [customer support email] or [customer support phone number]. Provide your order number and details of the issue.

**7. Further Assistance:

  • If you have any questions or need further assistance regarding returns or exchanges, please do not hesitate to contact our customer support team. We are here to help and ensure your complete satisfaction.

Thank you for choosing फाल्गुनी. We appreciate your trust in us, and we are committed to providing you with high-quality garments and exceptional customer service.